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Joan Delony
United States - Florida - Jacksonville
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QUESTIONS AND ANSWERS:
Dragons Den (TpT Seller)
Joan,
In order to edit the calendar, notes etc I would need to send you the Powerpoint presentation I created. Unfortunately, that would be a copyright infringement for the site I get the clipart from. They have very specific rules regarding the use of their clipart in the products I sell. When I talked with them on the phone about their rules and regulations, they were adamant that the products sold had to be in a format that would not allow editing. For that I am really sorry. I would be willing to change everything you need changed on my end and send it to you in PDF format as you need it throughout the year. We can do that through e-mail and I'm sure the turn around time on my end would be quick. I would be happy to do that for you. Otherwise you need to go to http://www.clipart.com/en/ and you can have access to their 10 million images for about $15 for a week. I have a year's subscription. I'm glad you like the product overall, and am really sorry that copyright issues prevent me from meeting all of your needs. With these issues in mind, I'm wondering if you could rethink your evaluation of the product, since the primary issue of editing is not within my control. It is up to you, of course. I do want to make up for the hassle this has caused you. If you will go to my store and let me know any product you would like to have, I will send it to you in PDF format to your e-mail address free of charge. I feel like that is the least I can do.
Thanks so much,
Jan
In order to edit the calendar, notes etc I would need to send you the Powerpoint presentation I created. Unfortunately, that would be a copyright infringement for the site I get the clipart from. They have very specific rules regarding the use of their clipart in the products I sell. When I talked with them on the phone about their rules and regulations, they were adamant that the products sold had to be in a format that would not allow editing. For that I am really sorry. I would be willing to change everything you need changed on my end and send it to you in PDF format as you need it throughout the year. We can do that through e-mail and I'm sure the turn around time on my end would be quick. I would be happy to do that for you. Otherwise you need to go to http://www.clipart.com/en/ and you can have access to their 10 million images for about $15 for a week. I have a year's subscription. I'm glad you like the product overall, and am really sorry that copyright issues prevent me from meeting all of your needs. With these issues in mind, I'm wondering if you could rethink your evaluation of the product, since the primary issue of editing is not within my control. It is up to you, of course. I do want to make up for the hassle this has caused you. If you will go to my store and let me know any product you would like to have, I will send it to you in PDF format to your e-mail address free of charge. I feel like that is the least I can do.
Thanks so much,
Jan
August 5, 2012
Joan Delony (TpT Seller)
Thanks, Jan. It's OK. I will figure out how to use it. We are the Delony Dragons and I am always looking for dragon clipart and items --- which are very difficult to find. Thank you for your willingness to help. I haven't looked at the other items I purchased yet, but am looking forward to it.
Thanks again,
Joan
Thanks again,
Joan
August 5, 2012
Dragons Den (TpT Seller)
Joan,
This is Jan Bernard from Dragon's Den. You purchased my Dragon Decor Set and had a couple of problems with it. I left a return message, but I wanted to make sure I got ahold of you to make this right for you. If you will let me know exactly what you want, I will make it for you and send it to your e-mail address. It sounds like what you want is certainly something I can provide. If I am unable to give you what you need, I will try and find a way to refund your money. I also checked my sales record and noticed you also bought the Dragon Calendar Set. You may not have noticed in my description that the Dragon Calendar Set is taken directly from the Dragon Decor Set. I separated the two, as some teachers wanted the calendar only without everything else. Please contact me so I can set things right for you. My e-mail address is: tomandjanbernard@gmail.com
Thanks so much,
Jan
This is Jan Bernard from Dragon's Den. You purchased my Dragon Decor Set and had a couple of problems with it. I left a return message, but I wanted to make sure I got ahold of you to make this right for you. If you will let me know exactly what you want, I will make it for you and send it to your e-mail address. It sounds like what you want is certainly something I can provide. If I am unable to give you what you need, I will try and find a way to refund your money. I also checked my sales record and noticed you also bought the Dragon Calendar Set. You may not have noticed in my description that the Dragon Calendar Set is taken directly from the Dragon Decor Set. I separated the two, as some teachers wanted the calendar only without everything else. Please contact me so I can set things right for you. My e-mail address is: tomandjanbernard@gmail.com
Thanks so much,
Jan
August 4, 2012
Joan Delony (TpT Seller)
Hi Jan,
I really want to be able to edit the calendars, name tags, and notes. I love the set, but thought I could add calendar dates, names, etc. on the computer since it was a digital download. I didn't realize I ended up with two calendar sets until I opened the Dragan Decor and saw it. Don't worry about the refund. I can make my own items if you will tell me where to get the clipart (you added the website), does the group have a name? Thank you.
I really want to be able to edit the calendars, name tags, and notes. I love the set, but thought I could add calendar dates, names, etc. on the computer since it was a digital download. I didn't realize I ended up with two calendar sets until I opened the Dragan Decor and saw it. Don't worry about the refund. I can make my own items if you will tell me where to get the clipart (you added the website), does the group have a name? Thank you.
August 5, 2012
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