At TpT, the vast majority of resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word Document, or other file after it's been downloaded. For that reason, all sales on TpT of digital resources are considered final and nonrefundable.
We get though that things don't always go as planned and so we can offer refunds in a few limited circumstances. If you've never downloaded the resource, or if your purchase falls into one of the following exceptions listed below, you may be eligible for a refund.
Refund requests must be submitted within one year of your purchase, and are granted on a case-by-case basis.
If your purchase falls into one of these categories, you can submit a refund request here. Please be sure to include in your request: the resource name and your concerns, along with any specific examples or details you might have. Screenshots welcome!