At TpT, the vast majority of resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word document, or other file once you've downloaded it. For that reason, all sales on TpT of digital resources are considered final and nonrefundable.
We get though that things don't always go as planned, so we offer refunds in a few limited circumstances. If your purchase falls into one of the exceptions listed below, you may be eligible for a refund. Refund requests must be submitted within one year of your purchase and are granted on a case-by-case basis.
If your purchase meets these guidelines, you can submit a refund request here. As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!