What is your refund policy?

At TpT, the vast majority of resources you purchase are delivered electronically. Unlike a t-shirt or a book, you can't (really) return a PDF, Word document, or other file once you've downloaded it. For that reason, all sales on TpT of digital resources are considered final and nonrefundable.

 
We get though that things don't always go as planned, so we offer refunds in a few limited circumstances. If your purchase falls into one of the exceptions listed below, you may be eligible for a refund. Refund requests must be submitted within one year of your purchase and are granted on a case-by-case basis.

 

  • Compromised Resource File—the resource file is damaged or is missing content.
  • Misrepresentation—the resource preview and/or description misrepresents what is contained in the resource. (Requests are subject to TpT review).
  • Technical Limitations—you're unable to access a resource because the technical requirements aren't included in the resource description.
  • Duplicate Purchase—you accidentally purchased the same resource twice.
  • File Replacement—a Seller accidentally uploads the wrong file and doesn't replace it in a timely manner.
  • File Download Status—you purchased a resource, but never downloaded the file from your "My Purchases" page. (As determined by TpT).


If your purchase meets these guidelines, you can submit a refund request here. As part of your request, be sure to include the resource name, your concerns about the resource, and any specific examples or details you might have. Screenshots welcome!

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