Activity: SMART Goals in a Call Center Setting

Activity: SMART Goals in a Call Center Setting
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Product Description
In the field of business communications, call center management is an area where classroom lessons are easily put into practice. This partner/small group exercise requires students to put themselves in the shoes of a supervisor trying to set appropriate goals and boost morale for his team.
Total Pages
1 page
Answer Key
N/A
Teaching Duration
45 minutes
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