What is key to a company’s competitiveness? According to American airline, Southwest, their culture is essential to their success. Since the airline company took off in 1972, they have never downsized their staff, paid an employee less than before, and have been turning a profit since 1973. Your students will enjoy discussing layoffs, company cultures, and Southwest Airline’s rules in this highly engaging lesson!
This lesson is appropriate for adult English language learners at the advanced level, but is adaptable for upper-intermediate learners. It has a discussion phase, vocabulary study phase, a reading/listening passage followed by reading/listening comprehension questions, and finally some additional conversation and role-play activities. I have used it in individual and large group settings, and found it to be a very flexible and useful resource.