The field of Information Technology Management has become heavily relied upon in terms of delivering output of an organization’s operations. Due to systems being overloaded with information and the reliance on these systems rather being able to carry out operations manually, these systems are failing causing operations to cease altogether.
British Airways caused a “traveling horror story” over a recent holiday weekend when its IT system crashed and an inefficient backup was deemed worthless. Your students will enjoy discussing information technology management, system failures, and problems while traveling in this highly engaging lesson!
This lesson is appropriate for adult English language learners at the advanced level, but is adaptable for upper-intermediate learners. It has a discussion phase, vocabulary study phase, a reading/listening passage followed by reading/listening comprehension questions, and finally some additional conversation and role-play activities. I have used it in individual and large group settings, and found it to be a very flexible and useful resource.