This 10 page resource looks at different forms of communication and their application in the workforce. It is an interactive lesson that looks at passive, aggressive, assertive and indirect behaviours. There is opportunity for pair work and group work activities and discussion that explores the best way to handle situations.
I have used this with small groups of learners and it has been very well received. The session concludes with students carrying out roleplay activities. Examples are provided for this or they can create their own.