Effectively managing people in an organization, or students in a school environment leads to outstanding individual performances that, in turn, leads to great organizational performance. But, what if organizations, after all these years of trying, have been dead wrong about how to manage effectively? Through interactive activities, you'll learn how to identify and address behavioral causes of performance challenges, as well as maximize success of current strong performers. You’ll be able to pinpoint key business results and significant behaviors that impact those results. In addition, you’ll be able to provide objective positive and constructive feedback to bring out the best in others.