These business communication/technical writing prompts are universal. Use these prompts for any type of format - business letters, memos, or e-mails. For the first activity, students must respond to a customer complaint. An example is provided. For the second activity, students choose from four different work-related scenarios. Or..they may complete all four writing prompts. An example is provided. This bundle includes a total of five writing prompts for your students to choose from, where they can sharpen their written communication skills and utilize business letter, memo, or e-mail formats. Great prompts for Life Skills, Adult Education, and Secondary settings!