Career Readiness, CUSTOMER SERVICE SKILLS, vocational, career lessons

$1.96
Digital Download
List Price:
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$0.49
$1.96
Digital Download
List Price:
$2.45
You Save:
$0.49
Product Description

Career Readiness

Customer Service Skills

Why Customer Service is Important

Learning to Provide Excellent Customer Service

Customer service skills are critical for students to develop because they are so important in the workplace. Employers highly desire employees with these skills for must all jobs.

Objectives: Students will be able to:

• Define customer service.

• Explain why customer service is important.

• Identify and describe four key characteristics that will help you provide excellent customer service.

Included:

1) PowerPoint covers objectives and is linked to the reading.

2) Why Customer Service is Important; Reading Comprehension Worksheet.

3) Learning to Provide Excellent Customer Service; Reading Comprehension Worksheet.

4) Outline; HOW TO PROVIDE EXCELLENT CUSTOMER SERVICE: Worksheet

5) Scenarios; Customer Service; Worksheet.

6) Assessment; Multiple Choice, Fill-in, and True or False.

Other quality and interesting career readiness lessons:

VOLUNTEERING, VOLUNTEERISM, career lessons, vocational

SKILLS EMPLOYERS DESIRE

TAKING THE INITIATIVE,

Feedback is Greatly Appreciated

Thank You

Michael K. Powell

Total Pages
22 pages
Answer Key
N/A
Teaching Duration
N/A
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