Career Readiness, CUSTOMER SERVICE SKILLS, vocational, career lessons

Grade Levels
Product Rating
File Type
Compressed Zip File
Be sure that you have an application to open this file type before downloading and/or purchasing.
How to unzip files.
1.74 MB   |   22 pages

PRODUCT DESCRIPTION

Career Readiness
Customer Service Skills

Why Customer Service is Important
Learning to Provide Excellent Customer Service

Customer service skills are critical for students to develop because they are so important in the workplace. Employers highly desire employees with these skills for must all jobs.

Objectives: Students will be able to:
• Define customer service.
• Explain why customer service is important.
• Identify and describe four key characteristics that will help you provide excellent customer service.

Included:
1) PowerPoint covers objectives and is linked to the reading.
2) Why Customer Service is Important; Reading Comprehension Worksheet.
3) Learning to Provide Excellent Customer Service; Reading Comprehension Worksheet.
4) Outline; HOW TO PROVIDE EXCELLENT CUSTOMER SERVICE: Worksheet
5) Scenarios; Customer Service; Worksheet.
6) Assessment; Multiple Choice, Fill-in, and True or False.

Other quality and interesting career readiness lessons:
VOLUNTEERING, VOLUNTEERISM, career lessons, vocational

SKILLS EMPLOYERS DESIRE

TAKING THE INITIATIVE,

Feedback is Greatly Appreciated
Thank You
Michael K. Powell
Total Pages
22
Answer Key
N/A
Teaching Duration
N/A

Average Ratings

4.0
Overall Quality:
3.9
Accuracy:
4.0
Practicality:
4.0
Thoroughness:
4.0
Creativity:
4.0
Clarity:
4.0
Total:
19 ratings
COMMENTS AND RATINGS:
Please log in to post a question.
PRODUCT QUESTIONS AND ANSWERS:
$1.95
Digital Download
ADD ONE TO CART
User Rating: 4.0/4.0
 (402 Followers)
$1.95
Digital Download
ADD ONE TO CART
Career Readiness, CUSTOMER SERVICE SKILLS, vocational, car
Career Readiness, CUSTOMER SERVICE SKILLS, vocational, car
Career Readiness, CUSTOMER SERVICE SKILLS, vocational, car
Career Readiness, CUSTOMER SERVICE SKILLS, vocational, car
Teachers Pay Teachers

Teachers Pay Teachers is an online marketplace where teachers buy and sell original educational materials.

Learn More

Keep in Touch!

Sign up