Computer Repair Investigation Video Questions

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• The purpose of this investigation is to see if computer repair companies really know what they are doing and if they are charging the correct prices
• Many people are desperate to get their technology fixed and do not know much about their devices
• Marketplace TV rigged an apartment in Toronto, Canada with hidden cameras
• They created a small problem to a computer and called in 10 repair techies
• Only 30% of the techs were able to diagnose the problem
• In all of their testing, one techie performed poorly in every way – service, diagnosis, price and privacy
• They went to London Ontario to interview one of the founders of the company about this employee

• They interviewed 3 guys that used to work for computer repair companies
Marketplace TV found out…
• Tech Training is inconsistent (Here is a manual you are learning on your feet)
• Employees are encouraged to overcharge
• Techies sometimes copy private information
• Many computer owners don’t know much about their computers which makes it easy to scam people

This activity has a link to the 25 minute video, summary slides and questions.

This lesson/activity is also sold as part of a whole course bundle. Click on the link below to view that bundle…

Computers Course - Part 1


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TeachwithTech

Created by Gavin Middleton © TeachwithTech
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8
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Computer Repair Investigation Video Questions
Computer Repair Investigation Video Questions
Computer Repair Investigation Video Questions