Presenter: Jen Jones (Hello Literacy)
When: Wednesday, July 11th at 9:45AM and at 3:45PM
It’s no secret that customers are vital to your business, just as students are vital to education. No doubt building, maintaining, retaining, and supporting customers is a constant that's developed over time through content knowledge, quality, trust, and kind timely engagement. When you center your customer care mission around building relationships, connecting and engaging with your online audience through Facebook Live and Instagram Stories, and creating user-driven content, you have an incredible opportunity to make happy customers happier and cranky or misinformed customers feel they’re having a good experience. Sell your brand by selling YOU through being real, honest, and present. When people know and understand you, they know and understand your mission. When customers align with your mission, they buy your products. Facebook Live and Instagram Stories are the perfect platforms for delivering the messaging behind the mission of you and your business.