Customer Service Business English Lesson Plan Level 2

Rated 4.75 out of 5, based on 4 reviews
4 Ratings
;
TEAM TEFL
326 Followers
Grade Levels
12th, Higher Education, Adult Education, Staff
Formats Included
  • Zip
Pages
10 pages
$1.80
$1.80
Share this resource
Report this resource to TPT
TEAM TEFL
326 Followers

Description

Customer Service ESL Business English lesson plan from the TEAM TEFL Business English Level Two coursebook.

In this unit we will learn how to;

  • Develop customer relations
  • Deal with customer complaints
  • problem-solve customer issues
  • Encourage client loyalty

This lesson plan is available in three formats:

PDF for classroom teaching.

Editable Google Slides for distance, independent learning or to use for homework.

***************************************************************************

Receive our Business Collection worth $50 for free when you purchase the Complete Collection for a limited period only.

***************************************************************************

This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;

  • A warmer
  • Two closed exercises
  • One open exercise
  • Group activity
  • Revision

This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It's recommended for students level A2 and above.

Here you will find more information about our Business English coursebooks.

Business English Level One

Business English Level Two

Business English Level Three

Business English Levels 1,2 and 3 Bundle

***************************************************************************

Thank you for browsing my store. Please follow us by clicking on the green star at the top of this page.

Did you know that you can earn TPT credits by leaving feedback for your purchases? You can use the credits to save money in any store on TPT.

**************************************************************************

©TEAM TEFL ALL RIGHTS RESERVED 2023

Redistribution of these materials, including on the Internet and/or by email, is strictly prohibited. You do have permission to make copies of these lesson plans to use with your students in your teaching environment.

Total Pages
10 pages
Answer Key
Included
Teaching Duration
90 minutes
Report this resource to TPT
Reported resources will be reviewed by our team. Report this resource to let us know if this resource violates TPT’s content guidelines.

Reviews

Questions & Answers

326 Followers
TPT

TPT empowers educators to teach at their best.

More About Us

Keep in Touch!

Sign Up