Customer Service Business English Lesson Plan Level 2

Customer Service ESL Business English lesson plan from the TEAM TEFL Business English Level Two coursebook.

In this unit we will learn how to;

• Develop customer relations
• Deal with customer complaints
• problem-solve customer issues
• Encourage client loyalty

This lesson plan is available in three formats:

PDF for classroom teaching.

Editable Google Slides for distance, independent learning or to use for homework.

PowerPoint for home, offline learning for the student.

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This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;

• A warmer
• Two closed exercises
• One open exercise
• Group activity
• Revision

This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It's recommended for students level A2 and above.

Here you will find more information about our Business English coursebooks.

Business English Level One

Business English Level Two

Business English Level Three

Business English Levels 1,2 and 3 Bundle

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Redistribution of these materials, including on the Internet and/or by email, is strictly prohibited. You do have permission to make copies of these lesson plans to use with your students in your teaching environment.