Customer Service Business English Lesson Plan Level 2
Description
Customer Service ESL Business English lesson plan from the TEAM TEFL Business English Level Two coursebook.
In this unit we will learn how to;
- Develop customer relations
- Deal with customer complaints
- problem-solve customer issues
- Encourage client loyalty
***************************************************************************
Receive our Business Collection worth $50 for free when you purchase the Complete Collection for a limited period only.
***************************************************************************
This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;
- A warmer
- Two closed exercises
- One open exercise
- Group activity
- Revision
This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It's recommended for students level A2 and above.
Here you will find more information about our Business English coursebooks.
Business English Levels 1,2 and 3 Bundle
***************************************************************************
Thank you for browsing my store. Please follow us by clicking on the green star at the top of this page.
Did you know that you can earn TPT credits by leaving feedback for your purchases? You can use the credits to save money in any store on TPT.
**************************************************************************
©TEAM TEFL ALL RIGHTS RESERVED 2018
Redistribution of these materials, including on the Internet and/or by email, is strictly prohibited. You do have permission to make copies of these lesson plans to use with your students in your teaching environment.
Reviews
Questions & Answers
