Customer Service Business English Lesson Plan Level 2

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Description
Customer Service ESL Business English lesson plan from the TEAM TEFL Business English Level Two coursebook.
In this unit we will learn how to;
- Develop customer relations
- Deal with customer complaints
- problem-solve customer issues
- Encourage client loyalty
This lesson plan is available in three formats:
PDF for classroom teaching.
Editable Google Slides for distance, independent learning or to use for homework.
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This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;
- A warmer
- Two closed exercises
- One open exercise
- Group activity
- Revision
This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. It's recommended for students level A2 and above.
Here you will find more information about our Business English coursebooks.
Business English Levels 1,2 and 3 Bundle
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