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This is a teaser for the full unit on Customer Service. It can easily be used to discuss some of the major topics of the unit!
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2. Download this product. A link will be provided.
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INCLUDED in this Unit:
- "Talk with a Partner" Opening Activities Sampler
- "Agree/Disagree" Opening Activities Sampler
- Job Related Song YouTube Clips
- Customer Service Related Quotes
- Customer Service Related YouTube Clips
Major Units of Study (slides included in this download serve to enhance these units)
- "My Skills"
- "Form Drills"
- "Customer Service Bootcamp"
- "Your First Days"
- "Customer Service Code Words"
- "The Customer"
- "Customer Playbook"
- "Winning Over the Boss"
- "Leaving the Job"
"What I Wish I'd Learned in School"
Background: I have taught job interviewing for the last 6 years at the high school level, namely to SDC students grades 9-12. Each year, I also sit in on 30+ teaching and personnel interviews as Department Coordinator for my school's Special Education Department.