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Customer Service Level 2 Free Business English Lesson Plan

Customer Service Level 2 Free Business English Lesson Plan
Customer Service Level 2 Free Business English Lesson Plan
Customer Service Level 2 Free Business English Lesson Plan
Customer Service Level 2 Free Business English Lesson Plan
Product Description
Customer Service ESL lesson plan from our Business English Level 2 course eBook.

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Receive our Business Collection worth $50 for free when you purchase our Complete Collection for a limited period only.
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In this unit we will learn how to;

Develop customer relations
Respond to customer complaints
Problem-solve customer issues
Encourage customer loyalty

This Customer Service Business English ESL lesson plan follows a comprehensive learning structure, including;

A warmer
Two closed exercises
One open exercise
Group activity
Revision

This lesson plan is for ESL business and work students and should take around 60-90 minutes depending on teacher style. This lesson plan is for students level B1 and higher.

Here you will find more information about our Business English course books.

Business English Level One
Business English Level Two
Business English Level Three
Business English Levels 1,2 and 3 Bundle

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©ONE STOP ESL SHOP ALL RIGHTS RESERVED 2015
Redistribution of these materials, including on the Internet and/or by email, is strictly prohibited. You do have permission to make copies of these lesson plans to use with your students in your teaching environment.


Total Pages
7 pages
Answer Key
Included
Teaching Duration
90 minutes
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