Customer Service Skills PowerPoint Lesson

Rated 4.67 out of 5, based on 9 reviews
9 Ratings
Resource Creator
116 Followers
Grade Levels
11th - 12th, Higher Education, Adult Education, Homeschool, Staff
Formats Included
  • Zip
Pages
30 pages
$4.00
$4.00
Share this resource
Resource Creator
116 Followers
Also included in
  1. This resource on Business Education in the Workplace contains worksheets, PowerPoint presentations, handouts and activities around key areas of workplace learning and employment skills. This will save you a massive amount of prep time for your lessons.These resources are tried and tested in the work
    Price $49.70Original Price $71.50Save $21.80
  2. This workplace communication skills mega bundle has all the information you need to teach a variety of topics such as Goal Setting, Values, Conflict, Customer Service, Meetings, bullying, Time Management, Assertiveness, and much more. There are 56 products included.You will find editable PowerPoint
    Price $113.05Original Price $161.50Save $48.45
  3. This Customer Service bundle includes Phone Etiquette, Complaint Resolution and general customer service skills that are important for the workplace. This product is fully editable and is provided in the following formats: PowerPoint, word and pdf. It contains, PowerPoint presentations, teacher note
    Price $9.44Original Price $11.80Save $2.36

Description

This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.

The lesson contains the following topics:

  • Customer Service Definition
  • Poor vs Exceptional Service
  • Why Exceptional Service is Important
  • Practical Tips to Provide an Exceptional Customer Service Experience
  • Scenario based role play activities – good and bad examples from You tube clips
Total Pages
30 pages
Answer Key
N/A
Teaching Duration
2 hours
Report this resource to TpT
Reported resources will be reviewed by our team. Report this resource to let us know if this resource violates TpT’s content guidelines.

Reviews

Questions & Answers

116 Followers

Teachers Pay Teachers is an online marketplace where teachers buy and sell original educational materials.

More About Us

Keep in Touch!

Sign Up