Customer Service Unit - Special Education High School (Print/Digital)

Customer Service Unit - Special Education High School (Print/Digital)
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20 MB|360 pages
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Product Description
It's finally HERE!!! You will not find any more activities on Customer Service any where else!

I use this portfolio in a 4-week club called “Job Club.” Students come to our training from 8-11am, and then attend their job sites from 12-4pm.

Each unit in this portfolio has a set of Lecture Notes for you to introduce the activity. Feel free to mix and match the activities as you see fit.

Included in this unit:

Teacher Guide: 165 pages long
Student Workbook: 192 pages long

- Digital Copies of Teacher Key and Student Workbook for use in Google Classroom (just copy and paste the slides you want for individual assignments!)
- Editable version on Google Slides
- Lecture Slides on Google Slides
- 34 "Talk with a partner" and "Agree/Disagree" opening activities (sold separately here). These are also included as 34 journals if you prefer to do it this way.
****MY SKILLS UNIT****
- "About Me" Activity
- "Researching My Job Site"
- "What hard skills do I have?"
- "What soft skills do I have?"
****JOURNALS****
- 34 customer service topical journals
- "Evaluate a Customer Service Model Mini-Project (NEW -- added 1/27/18)
****FORM DRILLS****
- "Following directions"
- "NOTES: The Job Application"
- "Job Application Checklist"
- "NOTES: References"
- "Reference Checklist"
- "My References"
- "Trader Moe's Job Application Notetaking sheet"
- "Trader Moe's practice job application"
- "Think Like a Boss Job Application Critique Activity"
- "How to Read a Job Ad"
- "Job Application Vocabulary"
- "Your Signature!"
- "Job Application Word Search"
- "NOTES: Resume"
- "Resume Pre-Write"
- "Create your own Resume Template"
- "NOTES: I-9"
- "I-9 Employee Documents Match"
- "NOTES: W-4"
****CUSTOMER SERVICE BOOTCAMP****
- Customer Service K-W-L Chart
- "Activity: Customer Service Qualities"
- "Moments of Truth"
- "We are all Customers"
- "NOTES: 6 Basic Rules of Customer Service"
- "NOTES: 10 Ways to Create the Disney Experience"
- "The Disney Experience Poster"
- "NOTES: 'It's my pleasure,' The Chik-fil-A Toolkit"
- "Second-Mile Service"
****SELF-ADVOCACY****
- "Famous People Matching"
- "Self-Advocacy: Words You Need to Know"
- "NOTES: What is Self-Advocacy and why is it important?"
- "What do you know about yourself and your disability?"
- "Knowing Your Strengths and Needs"
- "Defining Your Disability" (Self)
- "Defining Your Disability" (Trusted Adult)
- "NOTES: Rights and Responsibilities Under the Law"
- "NOTES: Should I disclose?
- "Real Examples of Disclosure"
- "Should I disclose? Advantages and Disadvantages"
- "Disclosure Points in the Job Process"
- "Weighing the Advantages/Disadvantages of Disclosure"
- "NOTES: How to Request Accommodations"
- "How to Request Accommodations Sample Scripts"
- "Sample Workplace Accommodations"
- "My Own Request for Accommodations"
****YOUR FIRST DAYS****
- "10 Tips for how to make a great impression on your first day!"
- "Handshaking Tips"
- "How to Greet Coworkers on the First Day"
- "Small Talk Topics"
- "FORM Technique"
- "NOTES: Puncuality on the Job"
- "Attendance Rules"
- "Good/Bad/OK Reasons to Miss Work"
- "Trustworthiness on the Job"
- "How to Survive the Rush!"
- "Bored on the Job?"
- "Bored on the Job?" Survey
- "Making Lemonade on the Job"
- "My Job Self-Interview"
- "Reading the Workplace Bulletin Board"
- "NOTES: How to Call in Sick"
- "NOTES: Good/Bad Reasons to call in sick"
- "Other Reasons Why People Miss Work"
****CUSTOMER SERVICE CODE WORDS****
- "Customer Greeting Scripts"
- "Customer Greeting Practice"
- "Customer Courtesy Scripts"
- "Customer Courtesy Practice"
- "Customer Enthusiasm Scripts"
- "Customer Empathy Scripts"
- "Customer Empathy Practice"
- "Customer Regret Scripts"
- "Customer Service Phrases to AVOID"
- "What Should I Say?"
****THE CUSTOMER****
- "Why Customer Satisfaction is Important"
- "How we Become Customers"
- "How We Become Customers" Reflection Activity
- "9 Things Customers Love"
- "9 Things Customers Love Investigation Activity"
- "The 5 Types of Customers"
- "The 5 Types of Customers Guessing Activity
- "How to make Customers into Regulars"
- "NOTES: Secret Shoppers"
- "Sample Secret Shopper ?'s"
****CUSTOMER PLAYBOOK****
- "Customer Service Statistics You NEED to Know"
- "Remember Me?"
- "4 Customers Who Might Need Special Assistance"
- "Basic Tips for Dealing with Difficult Customers"
- "7 Difficult Customers"
- "How to Deal with an Angry Customer"
- "What Would You Do?"
****WINNING OVER THE BOSS****
- "NOTES: How to Win Over The Boss"
- "NOTES: Accepting Orders"
- "Accepting Orders Practice"
- "Accepting Orders - Proper Phrases"
- "NOTES: Accepting Criticism"
- "Accepting Criticism Case Studies
*****LEAVING THE JOB****
- "NOTES: Signs You Might Want to Leave Your Job"
- "Resignation Do's and Don't's"
- "NOTES: How to PREPARE to Resign"
- "NOTES: How to Resign"
- "Two Weeks Notice Template
- "Write Your Own Two-Week Notice

Have fun!!!!

Kristine
"What I Wish I'd Learned in School"
Total Pages
360 pages
Answer Key
Included
Teaching Duration
3 months
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