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Customer Service unit

Customer Service unit
Customer Service unit
Customer Service unit
Customer Service unit
Customer Service unit
Customer Service unit
Customer Service unit
Customer Service unit
Product Rating
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3 MB|61 pages
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Product Description
In each and every career interest areas, customer service is the cornerstone. Success in the workplace is increasingly dependent on higher levels of literacy skills. One of the best ways to help students gain these skills is to motivate and engage them with curriculum that is related to their interests. Students find that the content in Career Technical Education courses often directly relates to their interests and future career goals. Vocabulary that relates to an occupation and authentic work situations often motivates students to apply themselves to literacy tasks that lack meaning in other contexts. Making the connections between reading and writing, as well as the relevance of those skills in the workplace, can encourage students to improve their literacy. The application of real life course content to authentic experiences can also motive students who might otherwise be indifferent to academics.

This unit includes multiple activities. It's also flexible and work in shorter or longer units or even as a one or two day lesson. Ideally, the following topics (and the length of time for each) are:

Communication (2 days)
Professional Behavior (1 day)
Customer Relations (2 days)
Problem Solving (2 days)
Exceeding Expectations (1 day)
Identifying Skills (2 days)
Identifying Needs (1 day)
Selling the Product (2 days)
Total Pages
61 pages
Answer Key
Not Included
Teaching Duration
N/A
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$15.00
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JWestbrook

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