Exceptional Customer Service Skills

Grade Levels
11th - 12th, Higher Education, Adult Education, Homeschool, Staff
Formats Included
  • Zip
30 pages
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This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.

The lesson contains the following topics:

  • Customer Service Definition
  • Poor vs Exceptional Service
  • Why Exceptional Service is Important
  • Practical Tips to Provide an Exceptional Customer Service Experience
  • Scenario based role play activities – good and bad examples from You tube clips
Total Pages
30 pages
Answer Key
Teaching Duration
2 hours
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