Exceptional Customer Service Skills

Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
Exceptional Customer Service Skills
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27 MB|30 pages
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Product Description
This resource is an interactive PowerPoint presentation (30 slides) that focuses on Customer Service Skills in the workplace. It is a ready to teach package. Also included is a teachers / facilitators document with notes next to slides that has answers and suggested activities while working through the presentation. It is provided in both pdf , ppt, and word format for editing if required.

The lesson contains the following topics:

Customer Service Definition
Poor vs Exceptional Service
Why Exceptional Service is Important
Practical Tips to Provide an Exceptional Customer Service Experience
Scenario based role play activities – good and bad examples from You tube clips
Total Pages
30 pages
Answer Key
N/A
Teaching Duration
2 hours
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