This is my basics of customer service. The topics it includes are:
how to greet a guest
phrases (welcoming, departing)
getting to friendly
how to greet someone when on the phone
best actors in the world
all the world is your stage
addressing the guest
National Standards Family and Consumer Science
10.5 - Demonstrate practices and skills for travel related services.
10.3 - Apply concepts of quality service to ensure customer satisfaction.