Front Desk 101 - Customer Service

Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Front Desk 101 - Customer Service
Grade Levels
Common Core Standards
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File Type

PDF (Acrobat) Document File

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4 MB|18 pages
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Product Description
This is my basics of customer service. The topics it includes are:

how to greet a guest
phrases (welcoming, departing)
getting to friendly
how to greet someone when on the phone
complaints
best actors in the world
all the world is your stage
guest security
addressing the guest
grooming


National Standards Family and Consumer Science
10.5 - Demonstrate practices and skills for travel related services.
10.3 - Apply concepts of quality service to ensure customer satisfaction.
Total Pages
18 pages
Answer Key
N/A
Teaching Duration
N/A
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