Front Office Practical Module is suitable to be used by a lecturer in hotel school academy for a teaching in one full semester. Professional in the industry such as hotel front desk manager could get several ideas also on how to handle on difficult situation that involves problem solving skills. This included information, task, steps, questionnaires, and role play exercises.
This module is easy to follow and informative. The materials included check-in procedures, check-outs, reservation, directions, live call exercise, handling complaints, etc.