There are 20 cards in this resource which provide scenarios for role play/improvisation in the classroom. Each card provides a scenario for a customer making a complaint in a hotel.
The role play could involve just a guest and the hotel receptionist. It could be further developed by including a companion with the guest (eg. a friend, partner, mother, child, work companion etc.) and/or a hotel manager. This would be a great lesson to integrate into a “Hotel” theme in the classroom.
Full details on how to approach this drama lesson in the classroom are included in the resource pack. It is suggested that the cards are laminated after they are printed so that they can be re-used again and again.