"Last Holiday" starring Queen Latifah and LL Cool J is about a woman who goes on the greatest vacation of her life when she thinks she has a terminal disease. I use this in my HTM (hospitality and tourism management) class when we talk about customer service and front-of-the-house.
The worksheet focuses on the customer service aspect of hospitality and tourism in a fun, and holiday-themed way (great for just before winter break!).
The questions follow the movie in order but still require the student to think about it from an employee/manager point of view.
Common Core standards are not listed in alignment at this time.