Marketing/Business CTE Customer Service, Sales Techniques Guided Notes & Discus

Marketing/Business CTE Customer Service, Sales Techniques Guided Notes & Discus
Marketing/Business CTE Customer Service, Sales Techniques Guided Notes & Discus
Marketing/Business CTE Customer Service, Sales Techniques Guided Notes & Discus
Marketing/Business CTE Customer Service, Sales Techniques Guided Notes & Discus
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Product Description
This unit focuses on Customer Service, Retail Sales, and Sales Techniques. The unit includes guided notes with discussion questions (both a student and teacher version). The following topics are covered:

1. Retail Sales
2. Distribution
3. Customer Service
4. Sales Techniques
5. Types of Consumer
6. Soft Sales Skills
7. Cross Selling & Upselling
8. Inventory Control
9. Overcoming objections
Total Pages
1 page
Answer Key
Rubric only
Teaching Duration
1 month
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