Phone call practice: Auto Insurance Report

Phone call practice: Auto Insurance Report
Phone call practice: Auto Insurance Report
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If your English/ESL students are terrified of speaking English over the phone, then download one of our realistic phone call challenges. We provide a scenario and a script to enact a real life conversation.

In this intermediate challenge, your student will be faced with a very real scenario: speaking with an auto insurance claims adjuster after a car accident. In this activity Students A and B will be given worksheets with different tasks. Student A will act as the insurance company, using a script to call the other and gather information about an accident that he/she recently reported. Student B will be afforded a fact sheet (and some creative license) to answer the claims adjuster's questions. Your students will have the chance to practice driving vocabulary such as: brake, switch lanes, and rear end.

This activity includes a suggested video (link inside) of a real accident as inspiration.

Download our FREE Phone Call Challenge Scoring Rubric for a tailor-made method of assessing your students
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Phone call practice: Auto Insurance Report
Phone call practice: Auto Insurance Report