The 3rd installment of a series of fully editable resources centered on and around the Retail Industry available to download as a PDF file or WORD doc.
The worksheets can be delivered individually, collectively and in any order.
They can be in adapted to suit a range of learner styles and levels.
This particular series focuses on Customer Service and includes the following:
Effective Customer Service
Before, During & After
Pro's & Cons for the Company
Non Verbal Communication
Experiences of Customer Service
Customer Service Card Activity
Series 1 & 2 available.
Series 4 coming soon.