Retail Skills Workbook - Series 3

Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
Retail Skills Workbook - Series 3
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Product Description
The 3rd installment of a series of fully editable resources centered on and around the Retail Industry available to download as a PDF file or WORD doc.

The worksheets can be delivered individually, collectively and in any order.

They can be in adapted to suit a range of learner styles and levels.

This particular series focuses on Customer Service and includes the following:

The Customer
Internal Customers
Customer Profiles
Customer Research
Effective Customer Service
Before, During & After
Pro's & Cons for the Company
Presentation Task
Non Verbal Communication
Communication Task
Experiences of Customer Service
Customer Service Card Activity

Series 1 & 2 available.
Series 4 coming soon.
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