Equip students, staff, and administrators with the tools they need to help themselves!
This computer support guide will provide the easiest fixes for the most common problems. Use it to teach students how to handle common problems, or use it to give employees the tools they need to help themselves with minor problems. Using this guide, problems can be overcome more quickly, avoiding user frustration and protecting the technicians’ time for more complicated matters.
Topics covered include the most common trouble tickets we encounter:
My power isn’t working!
My monitor isn’t working (or my display isn’t right)!
My mouse/keyboard isn’t working!
My computer keeps crashing!
I can’t print!
My sound isn’t working!
The internet is down!
I can’t log in!
I got the Blue Screen of Death!
There are also tips for security, prevention and maintenance.
The guide is in .doc format to allow easy altering. The attractive handout has a grey background so set your printer to include the background color if you want that included.
Make your work environment a happier place by providing the staff and students with a starting point for becoming competent technology users ready for the 21st century!