he practical benefits of applying the techniques explained in "when every word matters" go far beyond communicating with persons who are suffering from a psychosis.
"When every word matters" is about creating and expressing an attitude of empathy, which will prove useful every time when the way we see and experience things is different from the way our interlocutors do. Giving feedback, delivering bad news, dealing with criticism, complaints or unreasonable requests, conflict resolution, crisis communication, negotiating, intercultural communication, mediating, coaching, motivating and influencing people, ... are some of the situations in will this attitude may make all the difference.
"When Every Word Matters" is a compilaton of public domain publications by the very best experts in the field:
Professor Tony Jonn, Rose Mc Cabe, Stefan Priebe, Xavier Amador, Geoff Brennan, Gary Winship, Christina Theodoridou,
Marshall Rosenberg, Liv Monroe, Peter M. Sandman, ...