Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice customer service. Students create two role play scenarios (one good and one bad) using the 5 quality factors. Students record their role plays. Versatile to use in many classes - business, communications, life skills, CTE, family consumer science, entrepreneurship, hospitality, school store, etc. This turnkey ac