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Preview of Office Message Taking Simulation (Business Customer Service Telephone Skills)

Office Message Taking Simulation (Business Customer Service Telephone Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice message taking skills in a business setting. Students write message slips for a supervisor using four scenarios - telephone call, walk-in visitor, meeting request, and urgent message. Utilize provided digital or print message slips. Versatile to use in many classes - business, communications, life skills, CTE, fami
Preview of Telephone Etiquette Skits (Develop Business & Life Skills)

Telephone Etiquette Skits (Develop Business & Life Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice telephone etiquette. Students create two role play scenarios (one good and one bad) following business industry standards. Students evaluate skits using a graphic organizer to identify effective and ineffective telephone etiquette. Versatile to use in many classes - business, communications, life skills, CTE, famil
Preview of Text & Telephone Call Practice (Business & Customer Service Skills)

Text & Telephone Call Practice (Business & Customer Service Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice telephone etiquette. Students assume the role of an entrepreneur who needs to reschedule a customer appointment. Students complete a 2 page graphic organizer to practice writing a professional text and making a professional phone call following business industry standards. Versatile to use in many classes - business
Preview of Customer Issue Skits (Business, Office, Customer Service, & Life Skills)

Customer Issue Skits (Business, Office, Customer Service, & Life Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice handling customer issues. Students create three role play scenarios following business industry standards. Students evaluate skits using a graphic organizer to learn how to use the LEAST framework to handle customer problems that businesses commonly experience. Versatile to use in many classes - business, communica
Preview of Voicemail Greeting Recording Simulation (Business & Telephone Skills)

Voicemail Greeting Recording Simulation (Business & Telephone Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice creating a voicemail greeting audio recording in a business setting. Students write their voicemail greeting script and use commonly available technology to create an audio recording of the telephone voicemail greeting. Versatile to use in many classes - business, communications, life skills, CTE, family consumer s
Preview of Leaving Voicemail Messages Simulation (Business & Telephone Skills)

Leaving Voicemail Messages Simulation (Business & Telephone Skills)

Created by
Ms Biz
Looking for ways to incorporate 'real world' simulation, increase student engagement, and develop career readiness and soft skills? In this hands-on simulation, students practice creating voicemail messages for five business scenarios. Students write their voicemail message scripts and use commonly available technology to create an audio recordings of the telephone voicemail messages. Versatile to use in many classes - business, communications, life skills, CTE, family consumer science, hos
Preview of First Day of School PowerPoint Presentation (Editable); Best Practices!

First Day of School PowerPoint Presentation (Editable); Best Practices!

Created by
A Novel Idea
IMPORTANT: To see this presentation correctly, you need to install the following FREE fonts: Pea Missy with a Marker (http://kevinandamanda.com/fonts/fontsforpeas/pea-missy-with-a-marker/) and Another Typewriter (http://www.dafont.com/search.php?q=another+typewriter) The first day of school is critical. Whether you are brand new to teaching or a veteran teacher, you want to make a great first impression in order to set the tone for a fabulous and successful school year. This PowerPoint co
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