Teach your students the principles of customer service in a clear, engaging way with this tourism and hospitality workbook. Designed for FCS, ProStart, hospitality, and Ontario Technical Education TFJ classrooms this resource helps students connect trust, professionalism, and service quality to real-world business success. What’s Inside: Student-friendly notes on key terms: reliability, accountability, caring, responsiveness Scenario cards for role-play and group discussion TripAdvisor rev