This resource was created for: ESL Adult learners in the hospitality field/Hotel Guest Services/ Housekeeping/ F&B. Objective: Provide a quick reference guidance for employees with a beginner level of English. The resource provides common phrases and expressions on: checking guests in, dealing with conflicts, giving directions, telling the time, taking orders at the restaurant or breakfast buffet, describing dishes and tips on good customer service. Special features: This version has the phrase